Shipping policy

Order Processing Times

For 'Design Your Own Keycaps' customers - Your mock-up will be produced within 1-3 working days. Once the mock-up has been finalized, we aim to build and send out your set within 5-7 working days.

Other products are usually shipped within 1-4 business days.


We have a 14-day return policy, which means you have 14 days to notify that you would like a refund, and 30 days to send us back your items.

However, we do not accept returns on any custom design orders created through the 'Design Your Own Keycaps' section of our website.

Please visit our refund policy if you would like more information: [Refund Policy]

Standard UK Shipping

All orders are packaged and shipped from the UK.
Orders are usually shipped within 1-3 days or 5-7 working days (if you have 'Designed Your Own Keycaps' 
We do not ship on weekends.

International Shipping

Depending on where you live, shipping will take the following times:

UK (1-3 working days)

EU (5-7 working days)

International (10-14 working days)

Most of our orders are tracked so we always recommend tracking your parcel using your tracking number via the Royal Mail Website.

If you are still having issues, please contact us and we'll be happy to help. [Contact Us]

By email:

Krome Keycaps Ltd

20-22 Wenlock Road, London, N1 7GU, United Kingdom